WINNING
What happens when you win the lottery?
A calm, step-by-step look at the first hours and weeks after a win, from checking the ticket to getting paid.
Step 1: check it properly
Match the game and draw date first, then compare your numbers. For Lotto, check each round separately. Confirm the result with the official operator before you tell anyone.
Step 2: keep the ticket safe
If you played in a shop, the ticket is your proof. Sign the back if there’s space, store it somewhere safe and don’t post photos of it. If you played online, your win is already linked to your account.
Step 3: claim the right way for the amount
| Prize | How to claim |
|---|---|
| Up to £500, shop ticket | Any National Lottery shop. If one can’t pay a prize between £100.01 and £500, try another shop. |
| Over £500, shop ticket | Start your claim online. If you can’t, call 0333 234 50 50. |
| Online win | The National Lottery lets you know. Follow the steps in your account. For help, call 0333 234 44 33. |
When you start a claim online you get a unique claim reference. Every genuine message about your payment will show it, so check it matches before entering any details.
Step 4: decide about publicity
Going public is your choice. Take your time and talk it through with the people closest to you. See our guide to staying anonymous.
Step 5: slow down before you spend
- Put the money somewhere safe while you plan.
- Speak to an independent financial adviser and a tax adviser for large wins.
- Remember the win is tax-free, but interest and investment returns are not.
- Don’t make big life decisions in the first few weeks.
Questions people ask
How long does it take to get paid?
Small prizes are paid straight away in shops. Bigger prizes go through a claim and validation process first.
Do I have to go public?
No. In the UK it is your choice.
Sources
We check every guide against the operators’ own pages. Rules and prizes can change, so the official operator always has the final word.